The Viking standard of service excellence

Viking River Cruises provides a superior travel experience, from one end of the trip to the other. We operate our own ships and pride ourselves on directly managing all aspects of your vacation, from the onboard cuisine to shore excursion lectures to ground transportation. This strong sense of commitment to excellent service sets us apart from other companies.

Rigorous Staff Training

We have high standards for the English-speaking crews on board our ships. We personally recruit all of our staff members, from your stateroom steward and waiters, to hotel managers and Program Directors. Proprietary training programs are implemented by our Swiss management team to ensure we always provide the level of service you would find in a fine hotel. All these things make Viking a highly desirable employer, with an exceptionally high staff retention rate.

Extensive Local Experience

Our senior staff brings deep experience to make sure your trip with Viking measures up. For instance, our management team in China has spent decades helping North Americans see the region, and our China guides have 10 to 20 years of experience showing people their country. The head of Viking product development is a multilingual European native with more than 20 years in the business as a local guide, tour director, event coordinator and cruise manager. Overall, the Viking team brings you a level of expertise other companies cannot match.

Highest Customer Satisfaction

We are proud of our industry-leading customer satisfaction ratings, with 99.8% of our passengers commenting that we have met or exceeded their expectations. We strive to delight each and every guest.

Great Service, Guaranteed

As the only river cruise line to guarantee its award-winning service, we are committed to making your vacation the best ever. Should you be dissatisfied with our service upon first check-in (hotel or on board ship) including food, personnel or shore excursions, please notify us within 24 hours of the start of your cruisetour. We then have 24 hours to correct the situation. In the unlikely event that a solution is not possible, you may depart as soon as is feasible and 100% of your cruise price will be refunded.